RETRACTATION POLICY / RETURN POLICY

Principle of withdrawal

The CLIENT has the right to withdraw from the contract by returning or returning the PRODUCT to ZEALANDE®. To this end, the PRODUCT must be returned or returned without undue delay, and at the latest within fourteen (14) days following the communication of its decision to withdraw, unless ZEALANDE® proposes to recover the PRODUCT itself.

Withdrawal period

In accordance with Article L.221-18 of the Consumer Code, the withdrawal period expires fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, physically takes possession of the PRODUCT.

In the event that the CLIENT has ordered several PRODUCTS via a single order resulting in several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several lots), the withdrawal period shall expire fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, physically takes possession of the last PRODUCT delivered.

If the CLIENT's order covers several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, physically takes possession of the last PRODUCT.

Notification of the right of withdrawal

To exercise its right of withdrawal and in accordance with Article L. 221-21 of the Consumer Code, the CLIENT must notify its decision to withdraw by means of an unambiguous statement (e. g. letter sent by post or e-mail) to : ZEALANDE® - 1 Allée Le Fénélon - 33370 Tresses - France or info@zealande.com. Please state that this is a return and DO NOT DECLARE VALUE.

He can also use the form below:

To the attention of: ZEALANDE®
< br/> Telephone number: +3366404042975
E-mail address: info@zealande.com

I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:

PRODUCT Reference
Invoice number :
Order form number:
- Ordered on[________________]/received on[________________].
- Method of payment used:
- Name of the CLIENT and, if applicable, of the beneficiary of the order:
- CLIENT's address:
- Delivery address :

- CLIENT's signature (except in the case of transmission by e-mail)

- Date

In order for the withdrawal period to be respected, the CLIENT must send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

In the event of withdrawal by the CLIENT, ZEALANDE® undertakes to refund all sums paid (with the exception of additional costs resulting, where applicable, from the CLIENT's choice of a delivery method other than the standard delivery method proposed by ZEALANDE® ) without undue delay and, in any event, at the latest fourteen (14) days from the day on which ZEALANDE®  receives the returned PRODUCT (Article L.221-24. of the Consumer Code).

A $30 (25€) return fee per order (or rubber strap(s) purchased) will be charged for all returns. These fees cover credit card charges, lost packaging used and shipping charges partially or totally offered. Return shipping costs will not be refunded. At the time of the declaration made near the service of the customs, thank you to indicate that it is about a return of order and good mentioned a null market value in order to avoid has ZEALANDE to pay rights and taxes of importation further to the return of the order of the CUSTOMER.

ZEALANDE reserves the right to deduct from this refund the customs charges related to the return of the product sent by the CUSTOMER.

If the entire contents of the order (including ZEALANDE® plastic packaging containing the rubber strap, white cardboard packaging with the ZEALANDE® logo, various gifts like the cleaning cloth ($7(6€) deduction), spring bars, etc.) are not returned or are returned in poor condition, additional charges will be levied to compensate for the damage.

ZEALANDE®  will refund using the same method of payment as the CLIENT used for the initial transaction, unless the CLIENT expressly agrees to a different method, in any event, this refund will not incur any costs for the CLIENT.

ZEALANDE® is not required to reimburse the additional costs if the CLIENT has expressly chosen a more expensive delivery method than the standard delivery method offered by ZEALANDE®.

ZEALANDE® may defer the refund until receipt of the goods or until the CLIENT has provided proof of shipment of the goods, whichever comes first.

Methods of return

The CLIENT shall, without undue delay and in any event not later than fourteen (14) days after notification of its decision to withdraw from this contract, return the goods to: 

ZEALANDE® - 1 Allée Le Fénélon - 33370 Tresses - France. This deadline is deemed to have been met if the CLIENT returns the property before the expiry of the fourteen (14) day deadline. Please indicate that this is a defective return and DO NOT DECLARE VALUE.

Return costs

The CLIENT shall bear the direct costs of returning the goods (including those in the case of a return requested because the CLIENT does not wish to pay import taxes and/or VAT in his/her country).

In the event that the weight of the PRODUCT prevents the CLIENT from returning the PRODUCT by post, the CLIENT shall bear the direct costs of returning the goods. Please state that this is a return and DO NOT DECLARE VALUE. 

Condition of the returned property

The PRODUCT must be returned in accordance with ZEALANDE®'s instructions and include all accessories delivered.

The PRODUCT may have been assembled but not worn, damaged, cut, altered, or stained so that the right of retraction or exchange is accepted.

The CLIENT shall only be liable for the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this PRODUCT. In other words, the CLIENT has the possibility to assemble the PRODUCT but his responsibility can be engaged if he carries out manipulations other than those necessary.

Exclusions from the right of withdrawal

The right of withdrawal is excluded in the following cases:

Supply of goods made according to the CLIENT's specifications or clearly personalised such as individual watch pouches which can be personalised by hot stamping in silver, gold or embossed.

Warranty

We offer a lifetime guarantee on all our rubber straps because our products are of the highest quality and built to last.We cover everything except accidental damage, cuts or tears.If you have a problem, don't hesitate to contact us and we'll help you find a solution.